Terms of service
Last updated October 2026. These terms apply when you create an account or order a service from Trustera StaySure Canada Inc. ("StaySure", "we").
1. What we provide
StaySure provides independent verification and information services about rental accommodation that you have found yourself. We review the identity of the person offering the rental, available records about the property, and their apparent authority to offer it, and we issue a written report describing what we could and could not confirm.
2. What we do not provide
We do not rent, list, broker, or manage property. We do not negotiate rent or lease terms, represent any landlord or tenant, collect rent, or hold deposits. We do not provide legal advice, property inspections or immigration advice. Nothing on this website or in a report is an offer to arrange a tenancy.
3. Reports are not guarantees
A report reflects the information, records and responses available on the date it is issued. Records can be incomplete or out of date, documents can be forged, and circumstances can change. A report, including one with the outcome "Verified", is not a guarantee that a rental is genuine, safe or free of fraud. You remain responsible for your decision to rent and for any payment you make.
4. Your account
You must be at least 18 years old (or the age of majority where you live) to open an account. Keep your password private and tell us promptly if you think someone else has used your account. Give us information that is true and that you are entitled to share.
5. Consent to contact the provider
When you submit a case, you authorize us to contact the person offering the rental and relevant third parties, and to search public and commercial records, for the purpose of the check. We tell the provider that a verification has been requested; we do not share your documents with them without your permission.
6. Fees and payment
Prices are shown in Canadian dollars on our pricing page and applicable taxes are added. Review begins after payment is confirmed. Refunds are handled under our refund policy. Verified provider subscriptions renew monthly until cancelled.
7. Acceptable use
Do not use our services to harass anyone, to gather information about a person for reasons unrelated to a genuine rental decision, or to submit material you know to be false. We may refuse or close a case, or suspend an account, if we believe the service is being misused.
8. Liability
To the extent permitted by law, our total liability for any claim relating to a service is limited to the fees you paid for that service, and we are not liable for indirect or consequential losses, including money paid to a third party. Nothing in these terms limits rights you have under consumer protection law that cannot be excluded.
9. Privacy
Our privacy policy explains how we handle personal information.
10. Governing law
These terms are governed by the laws of the Province of Saskatchewan and the federal laws of Canada that apply there.
11. Changes and contact
We may update these terms. The version in force when you submit a case applies to that case. Questions: hello@trusterastaysurecanada.tech, 135 Woodward Ave, Regina, SK S4R 3H5.