How a StaySure verification works
We verify a rental you have already found, through any website, agent or contact. Each case follows the same documented procedure and is signed off by a StaySure reviewer.
Intake and consent
You create an account and submit the listing, the provider's contact details, your messages and any documents. We record your consent before we start.
Payment
Your case opens for review once payment is confirmed. We never ask you to pay the landlord through us.
Review
A reviewer works through the identity, property and authority checks for your package, and contacts you if we need anything.
Report
Your report appears in your account with one of four outcomes, the evidence behind it and its limitations.
What we check
The checks build on each other. Your package decides how far we go.
Provider identity
We check that the person offering the rental can be identified, and that their name, phone number, email and any business details are consistent with each other and with independent sources. Mismatched names, disposable contact details and refusal to identify are recorded.
Property
We confirm the address exists, is residential and matches the listing description. From Standard upward we review available land title, assessment or management records to see who is on record for the property.
Authority to offer
We classify the provider as the owner, an authorized manager, a permitted sublet, or unresolved when we cannot link them to the property. Most rental scams fail at this step.
Documents and listing
We cross-check the lease draft, receipts and messages against what we found, look for common scam wording, and check whether the listing photos have been used in other ads, including homes listed for sale.
Live remote walkthrough or on-site visit
A video walkthrough with the provider, or a visit to the property in Regina by our field team following StaySure procedures. You receive a date-stamped record with photographs.
What you receive
A written report in your account that you can print or save as a PDF. It lists each check, its result, the evidence we relied on, and anything we could not confirm. The outcome is always one of these four:
The provider's identity, the property and their authority to offer it were confirmed against the records we could access.
The main checks passed, but some records could not be accessed or one item could only be partly confirmed. The report says exactly which.
We found something that does not match, such as a different owner on record or reused photos. Do not send money until it is resolved.
We could not complete the check, usually because the provider would not respond or share basic information. That alone is a warning sign.
The rental decision stays with you
StaySure is independent of both sides. We do not take part in the tenancy, and we do not handle money between you and the provider. A report tells you what could and could not be confirmed on the day it was issued; it is not a guarantee.
If we find signs of fraud, we will, with your consent, report it to the Canadian Anti-Fraud Centre and local police so others can be warned.
Your information
We collect only what the check needs, keep it encrypted in transit and access-controlled at rest, and delete uploaded documents on a fixed schedule. Our privacy policy explains what we keep, for how long, and how to ask for a copy or deletion.
Ready to check a rental?
It takes about ten minutes to submit a case.