Privacy policy
Last updated October 2026. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Who is responsible
Trustera StaySure Canada Inc., 135 Woodward Ave, Regina, SK S4R 3H5, is responsible for personal information under its control. Our Privacy Officer can be reached at hello@trusterastaysurecanada.tech.
What we collect and why
- Account details: name, email, password (stored only as a secure hash), optional phone, country and situation. Used to run your account and contact you about your cases.
- Case information: the listing, the provider's name and contact details, your messages with them and documents you upload. Used only to carry out the verification you asked for.
- Information we gather during a check: results of searches of public and commercial records and the provider's responses. Used to prepare your report.
- Consent and technical records: the date, time and IP address of your consent, and basic security logs. Used to show what you agreed to and to protect accounts.
We collect the minimum needed for the service. We do not sell personal information and do not use it for advertising profiles.
Consent
We ask for your express consent before we start a case. Marketing emails are sent only if you opt in, and every message includes a way to unsubscribe, in line with Canada's Anti-Spam Legislation (CASL). You can withdraw consent at any time, though we may then be unable to complete a case.
Who we share it with
Only StaySure staff with a need to know can see case files. We share information with service providers who work for us (for example, website hosting, field visits in Regina, and email delivery) under written terms that limit their use of it to our instructions and require them to protect it. With your consent, we report suspected fraud to the Canadian Anti-Fraud Centre or police. We may disclose information where the law requires it.
Some of our service providers may process information outside Saskatchewan or outside Canada, where it may be accessible to authorities under local law. We protect it by contract wherever it is processed.
How long we keep it
- Documents you upload: deleted 12 months after your report is issued or your case is closed, or sooner on request.
- Reports, consent records and billing records: kept for 7 years to meet tax and audit obligations, then deleted.
- Accounts with no activity for 3 years: closed and deleted, subject to the records above.
How we protect it
Encrypted connections (HTTPS), hashed passwords, access limited by role, private file storage that is not reachable from the web, and a breach-response procedure. If a breach creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada as the law requires.
Your rights
You can ask to see the personal information we hold about you, correct it, or have it deleted where we are not required to keep it. Use the request option in your account settings or write to our Privacy Officer. We respond within 30 days. If you are not satisfied, you can contact the Office of the Privacy Commissioner of Canada.
Cookies
We use one essential cookie to keep you signed in and protect forms. We do not use advertising or tracking cookies.